– Frequenty Asked Questions –

Welcome to our FAQ's page. If you don't find the answer you're looking for, please don't hesitate to contact us!

Shipping

Q. Can you ship internationally?

A. No. We apologize, but due to USDA and customs regulations we cannot ship live plants outside of the United States, no matter the quantity.

Q. How much are shipping charges?

A. All shipping on our site is free, no matter the quantity.

Q. How long will it take for my order to arrive?

A. We ship all of our regular retail orders with 72 hours via USPS First Class or USPS Priority shipping, and they are normally received within 2 - 5 business days, depending on where you are located. Wedding and Wholesale orders are shipped within 2 - 4 weeks, depending on the size of the order and customizations.

Returns

Q. What is your return policy?

A. We offer a 14 day guarantee for exchange on all GemSprouts. We will gladly replace any plants that have died within 14 days of purchase, but all sales are final and are non-refundable. If you need a replacement, please contact us.

Wholesale Orders

Q. Who can purchase wholesale orders?

A. Anyone can purchase wholesale orders for resale, with the stipulation that they will not be sold on Etsy.com. Due to USDA and Customs regulations, we cannot ship live plants outside of the United States.

Q. What is your return policy on wholesale orders?

All sales are final, so please keep this in mind before purchasing a large quantity of plants you may not be able to sell or care for. We do offer a 14 day guarantee for exchange on all GemSprouts. We will gladly replace any plants that have died within 14 days of purchase, but all sales are final and are non-refundable. If you need a replacement, please contact us.

Q. Do you accept purchase orders?

A. Please contact us for inquiries, but we only accept purchase orders from established corporations.

Miscellaneous

Q. Do you sell the empty GemSprout containers?

A. We do! We sell them both individually and in bulk. Please check out our shop for more information. If you would like purchase them, but are outside of the United States, please visit our Etsy shop.